Customer Success Representative - Sioux Falls, SD or Des Moines, IA

The role

The Customer Success Representative ensures customer satisfaction to contribute to retention and growth. You will educate customers on products, manage post-sale engagement, and act as a liaison between customers and internal teams.

What you will do

• Develop a deep understanding of products and services to educate and support customers.
• Serve as the main point of contact for customers to address needs and resolve issues.
• Provide strategic advice and support to growers, field sales, inside sales and referral partners.
• Own post-sale customer engagement including on-boarding, product and usage training, and monitoring map and service delivery.
• Own ongoing customer engagement, satisfaction, retention, and expansion through upsell and cross-sell opportunities.
• Conduct regular check-ins and business reviews.
• Act as a liaison between customers and internal teams.
• Create and manage a customer health monitoring system.

Required qualifications

• 2-3 years of proven success in a customer service oriented role responsible for driving retention and growth of assigned customer base
• 2-3 years with farming and farm practices
• 2-3 years using CRM software and customer success tools used at TerraClear or similar (e.g., Hubspot, Google Suite)
• Strong analytical skills with the ability to create and interpret customer data and metrics
• Strong interpersonal and communication skills with the ability to build relationships and influence stakeholders
• Independent self-starter with the ability to generate and maintain high levels of activity focused on growing customer base, retaining and upselling current customers
• Excellent problem-solving skills and a proactive approach to addressing customer issues
• Ability to manage multiple customers and projects and priorities

Nice to have

• Familiarity and comfort discussing technology (AI, software, automation)

Benefits

• Pre-IPO stock options (tax-advantaged ISOs)
• Competitive base salary
• Medical, dental, and vision insurance - 100% of premiums paid for employees and 85% of premiums paid for dependents
• Generous paid time off and holidays
• 401(k) Plan
• An inclusive and tight company culture that is mission driven

About the company

TerraClear applies artificial intelligence, robotics, and world-class mechanical design to solve jobs on the farm. The company is expanding core technologies to include management of weeds, pests, disease and overall plant health.