Texasairsystems
Parts Warranty Administrator
Houston, Texas. Posted 3 days ago
The role
The Parts Warranty Administrator provides support to Parts Warranty and Warehouse operations. This role involves verifying warranty requests and managing manufacturer-required defective components.
What you will do
- Verify and validate incoming warranty requests from all divisions at TAS.
- Maintain active log of warranty activity using Zendesk software.
- Administrate collection and return of all manufacturer-required defective components.
- Administrate inventory items used for warranty purposes and ensure proper stock replacement practices.
- Monitor pending credits due from the manufacturer.
- Oversee billable warranty charges.
- File electronic warranty claims with the manufacturer.
- Maintain an ethical relationship between the end-customer and the manufacturer.
Required qualifications
- Associate Degree in Business or two years related administrative experience.
- Strong computer skills in MS 365 including Word, Excel, PowerPoint, and Outlook.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write correspondence.
- Ability to effectively present information in one-on-one and small group situations.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent and to draw and interpret graphs.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Mental stamina for problem solving and prioritizing multiple tasks.
- Regularly use hands to operate computer keyboard and telephone, reach with hands and arms.
- Regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds.
Nice to have
- Warranty experience preferred
About the company
Texas AirSystems has been shaping the HVAC landscape in Texas for over four decades. They have 500+ team members and seven offices statewide.