Service Coordinator - HVAC

The role

You will coordinate and dispatch service technicians for HVAC, chiller, plumbing, and refrigeration service calls. You will act as the primary point of contact for customers and manage service tickets and scheduling.

What you will do

• Coordinates and dispatches service technicians for HVAC, chiller, plumbing, and refrigeration service calls
• Serves as the primary point of contact for customers
• Prioritizes and schedules work based on urgency and contractual obligations
• Maintains clear communication with technicians regarding job scope and site conditions
• Monitors job progress and addresses scheduling conflicts or emergency calls
• Coordinates emergency response for critical failures
• Updates and manages service tickets, work orders, and system data
• Partners with service managers to align on workload distribution
• Builds customer relationships
• Maintains organized records of customer interactions and service history

Required qualifications

• 2+ years of dispatching, scheduling, or customer service experience
• Experience working in a fast-paced service environment with multiple trades
• Strong organizational and multitasking skills
• Professional communication skills (verbal and written)
• Ability to remain composed under pressure and manage competing priorities
• Demonstrates strong business ethics and customer-first mindset

Nice to have

• High school diploma or GED
• Mechanical, HVAC, plumbing, or refrigeration industry experience
• Familiarity with dispatching or ERP systems (COINS or similar)
• Basic understanding of HVAC systems and chillers
• Basic understanding of commercial plumbing systems
• Basic understanding of refrigeration systems
• Experience dispatching union technicians or working in a union environment
• Experience supporting billing processes, invoicing, or job closeout
• Knowledge of San Antonio and surrounding service areas
• Experience supporting emergency and after-hours service operations

Benefits

• Growth opportunities
• Supportive environment
• Competitive pay and benefits package

About the company

Texas Chiller Systems is headquartered in San Antonio and is built on a foundation of strong values that put people first.