Collections Analyst

The role

The Collections Analyst supports the Global Credit & Collections organization. This person will focus on invoice dispute analysis, global automated collections portfolio administration, process improvement, and reporting.

What you will do

• Analyze invoice disputes to identify trends and root causes.
• Partner with departments to research and resolve Order to Cash disputes.
• Monitor dispute activity to prevent recurring billing and collection issues.
• Support escalations and resolution of complex disputes.
• Administer the global automated collections portfolio of approximately 600 accounts.
• Oversee accounts managed through FIS GetPaid's automated collections process.
• Identify opportunities to improve and expand automation within the portfolio.
• Drive process improvements and efficiencies within the GetPaid Collections Module.
• Evaluate opportunities to leverage automation and AI to improve collections.
• Provide reporting and trend analysis to support Credit & Collections management.

Required qualifications

• Degree in Business, Finance, Accounting, or related field, or equivalent work experience.
• Experience in accounts receivable, collections, dispute management, invoice research, or related financial operations.
• Strong analytical and root cause analysis skills.
• Strong verbal and written communication skills.
• Strong organizational and time management skills.
• Proficiency with Microsoft Excel and Microsoft Office applications.
• Experience with the FIS GetPaid Collections Module or similar collections, AR, or dispute management systems.
• Experience supporting global or multi-region account portfolios.
• Experience with process improvement, automation, or systems optimization.

Nice to have

• Familiarity with AI or automation tools used in collections, AR, or email management.

Benefits

• Comprehensive healthcare including medical, dental, and vision with premiums paid in full for employees and dependents.
• Retirement benefits such as a 401k plan and company match.
• Short and long-term disability coverage.
• Basic life insurance.
• Well-being benefits.
• Reimbursement for certain tuition expenses.
• Parental leave.
• Sick time of 1 hour per 30 hours worked.
• Vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter.
• Around 13 paid holidays per year.
• Employee Stock Purchase Plan to purchase stock at a discount.

About the company

The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising. It has over 3,000 employees across more than 30 offices.