Senior Director, Client Services

The role

You will lead a multidisciplinary client services team of Account Managers and Traders supporting the Managed Service Provider portfolio. You will manage senior leadership relationships, drive partner success metrics, and collaborate with Product and Engineering teams.

What you will do

• Lead and grow a multidisciplinary client services team
• Own senior leadership relationships and act as a primary escalation and in-market executive
• Drive partner success metrics including revenue growth, adoption, conversion/ROI, and SLA adherence
• Collaborate with Product and Engineering to communicate partner needs and prioritize roadmap items
• Establish and enforce best practices, playbooks, onboarding processes, and QA
• Hire, mentor, and develop managers and ICs
• Create and present executive-level reporting and forecasts
• Lead cross-functional programs to accelerate partner time-to-value
• Manage technical, commercial, and compliance risks and escalations

Required qualifications

• Bachelor’s degree or higher
• 10+ years in programmatic advertising, digital media, or ad tech with strong exposure to partner/agency relationships
• Minimum 6+ years managing client-facing teams
• Deep understanding of programmatic ecosystems, API integrations, and campaign optimization workflows
• Demonstrated success managing technical integrations or working closely with engineering/product teams
• Strong analytical skills and comfort with metrics-driven decision-making
• Excellent client-facing communication and executive presence
• Proven ability to influence senior partners and cross-functional stakeholders
• Track record of hiring, coaching, and scaling high-performing teams
• Proven leadership skills to set goals, measure performance, and provide feedback

Nice to have

• Hands-on experience with TTD’s platform
• SQL, Excel, BI tools

Benefits

• Comprehensive healthcare including medical, dental, and vision with premiums paid in full for employees and dependents
• Retirement benefits such as a 401k plan and company match
• Short and long-term disability coverage
• Basic life insurance
• Well-being benefits
• Reimbursement for certain tuition expenses
• Parental leave
• Sick time of 1 hour per 30 hours worked
• Vacation time up to 120 hours thru the first year and 160 hours thereafter
• Around 13 paid holidays per year
• Employee Stock Purchase Plan to purchase stock at a discount

About the company

The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising. It has over 3,000 employees across more than 30 offices.