Talent Acquisition Operations Manager

The role

You will manage the Talent Acquisition Operations intake queue and provide hands-on systems support. You will also handle documentation, project management, and change management to support a global recruiting team.

What you will do

• Own the intake queue day to day by triaging and routing requests.
• Triage and resolve issues in Greenhouse and adjacent tools.
• Perform routine configuration like job templates, interview plans, and user permissions.
• Implement infrastructure for a dynamic and interactive knowledge base.
• Maintain trackers, timelines, action logs, and RAID items for active programs.
• Deliver discrete pieces of larger programs including testing and post-launch support.
• Build communications, training materials, and release notes for change management.
• Run audits and enforce hygiene standards in Greenhouse and adjacent systems.
• Build recurring operational reports on queue health and data quality.

Required qualifications

• 4+ years in Recruiting Operations, HR Operations, People Technology, technical support, or project coordination supporting a Talent or HR function.
• Hands-on experience administering or configuring an ATS.
• Experience owning a request queue, ticket backlog, or service desk.
• Demonstrated documentation ability.
• Proficiency with project and collaboration tooling including Smartsheet, Jira, Confluence, or SharePoint.
• Comfort with data including building reports and dashboards.
• Strong written communication.
• Highly organized and self-sufficient.

Nice to have

• Experience supporting a multi-region or globally distributed recruiting team across time zones.
• Experience with a ticketing or service management platform (Jira Service Management, ServiceNow, Zendesk, or similar).
• Experience building automations.
• Exposure to hiring compliance requirements (GDPR, CCPA, pay transparency, OFCCP).
• Experience in a high-growth, publicly traded, or matrixed global environment.
• Exposure to AI-assisted recruiting tooling.
• Greenhouse experience preferred.

Benefits

• Comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents
• Retirement benefits such as a 401k plan and company match
• Short and long-term disability coverage
• Basic life insurance
• Well-being benefits
• Reimbursement for certain tuition expenses
• Parental leave
• Sick time of 1 hour per 30 hours worked
• Vacation time up to 120 hours thru the first year and 160 hours thereafter
• Around 13 paid holidays per year
• Employee Stock Purchase Plan

About the company

The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, with over 3,000 employees across more than 30 offices.