B2C Solution Architect (Salesforce & Marketing Cloud Engagement/Next)

The role

You will design and architect end-to-end B2C enterprise solutions using Salesforce Core, Service Cloud, Data 360, and Marketing Cloud Engagement. You will collaborate with stakeholders and engineering teams to translate business needs into scalable Salesforce solutions.

What you will do

• Design and architect B2C enterprise solutions across Salesforce Core, Service Cloud, and Marketing Cloud Engagement.
• Develop architecture deliverables including system topology diagrams, data models, and integration specs.
• Ensure designs align with security, performance, scalability, and platform best practices.
• Serve as Subject Matter Expert on Salesforce Core, Data 360, Service Cloud, and Marketing Cloud integrations.
• Drive best practices for Salesforce data management, sharing models, and platform governance.
• Guide engineering teams on configuration versus custom code trade-offs.
• Partner with Business Analysts and Product Managers to lead technical discovery and translate objectives into specifications.
• Communicate architectural decisions and trade-offs to business stakeholders.
• Present solution designs to the Architecture Review Board or Engineering Group.
• Mentor developers and review technical designs to address implementation risks.

Required qualifications

• Proven experience as a Solution or Technical Architect with a focus on B2C Salesforce implementations.
• Deep knowledge of Service Cloud capabilities: Routing, Omnichannel, Service Cloud Voice (or CTI like Vonage), Email-to-Case, and Enhanced Messaging.
• Hands-on expertise with Data 360, Marketing Cloud Engagement and cross-cloud integration patterns.
• Strong understanding of Salesforce data modeling, platform limits, and asynchronous processing.
• Familiarity with Apex Enterprise Patterns and enterprise integration standards.
• Ability to translate complex technical trade-offs into clear recommendations.
• Experience mentoring mid-level and senior developers.
• Track record of managing competing priorities across Product, Engineering, and Business stakeholders.
• Comfortable presenting and defending solution designs in review settings.
• Salesforce Certified Application and System Architect
• Salesforce Certified Service Cloud Consultant

Nice to have

• Data 360 Certified

Benefits

• Competitive pension or 401(k) plan
• Private health insurance
• 24/7 access to counselling and wellbeing resources through an Employee Assistance Program
• Work From Anywhere program for up to 25 days per year
• Generous annual and parental leave
• Dedicated days off for volunteering
• Dedicated days off for moving home
• Free access to all The Economist content including online subscription, apps, and podcasts

About the company

The Economist Group is a global media and information-services company. It delivers analysis and insights to individuals and organisations in more than 170 countries through The Economist, Economist Enterprise and Economist Education.