Head of Product & Engineering - Commerce & Payments

The role

The Head of Product & Engineering, Commerce & Payments will own the end-to-end commerce and payments ecosystem for The Economist's consumer business. This leader will evolve platforms and customer journeys to support subscription revenue, pricing, and payments. The role involves leading a multidisciplinary team to improve conversion, retention, and technical scalability.

What you will do

• Own Commerce & Payments end to end including roadmap and technical execution
• Develop capabilities to support evolving subscription models and pricing
• Lead Engineering Managers, Product Managers, and Product Designers
• Influence commercial and customer KPIs including conversion and retention
• Improve customer payment and subscription management experiences
• Modernise and simplify commerce architecture and reduce technical debt
• Build capabilities for commercial experimentation with pricing and promotions
• Maintain high architectural, engineering, security and operational standards
• Build strategic partnerships with Finance, Marketing, and payment providers
• Operate with a hands-on posture regarding architecture and data

Required qualifications

• Commerce engineering leadership at scale with experience in high-volume platforms
• Payments expertise including service providers, gateways, and authentication
• Subscription platform experience including billing and lifecycle management
• Commercial product leadership with impact on revenue or retention
• Engineering credibility in distributed systems, APIs, and transactional platforms
• Direct leadership of multidisciplinary teams in a product-led organisation
• Experience operating across interconnected platforms like identity, CRM, and finance
• Analytical judgement using customer and transaction data and experimentation
• Ability to build and defend investment cases
• Record of hiring and developing senior product and engineering talent

Nice to have

• Global payments experience across multiple currencies and markets
• Payment optimisation experience
• Pricing technology experience
• Commerce platforms experience
• Working knowledge of PCI DSS, Strong Customer Authentication, and fraud prevention
• Digital subscriptions experience in news media, publishing, streaming or SaaS
• AI-enabled ways of working

Benefits

• Competitive pension or 401(k) plan
• Private health insurance
• 24/7 access to counselling and wellbeing resources
• Work From Anywhere program for up to 25 days per year
• Generous annual and parental leave
• Dedicated days off for volunteering
• Dedicated days off for moving home
• Free access to all The Economist content

About the company

The Economist Group is a global media and information-services company. It delivers analysis and insights to individuals and organisations in more than 170 countries through The Economist, Economist Enterprise and Economist Education.