Manager of Customer Product Success Team

The role

You will lead and develop the Customer Product Success team, including Trainers and Team Leaders. You will drive training strategy and operational excellence to improve restaurant partner adoption of TheFork Manager.

What you will do

• Lead, coach and motivate the CPS Trainers and Team Leaders
• Set clear objectives and monitor performance through regular team meetings and coaching
• Develop the team's skills through continuous feedback and structured development plans
• Lead a cultural shift within the CPS team to improve restaurant partners' adoption
• Join or deliver restaurant trainings to understand partner needs
• Support recruitment, onboarding, performance reviews and talent development
• Define and evolve the training strategy for restaurant partners
• Build and implement a continuous training framework
• Ensure consistent training standards and methodologies across the team and markets
• Collaborate with Sales, Product, Operations and Marketing teams

Required qualifications

• Minimum 3-4 years of previous experience in driving customer adoption/usage of a SaaS solution
• Proficient with Salesforce and/or other CRM tools
• Solid people management experience
• Proven ability to coach, develop and engage teams
• Strong customer mindset
• Results-oriented and comfortable working with KPIs, targets and performance management
• Strong analytical skills with a pragmatic, hands-on approach
• Comfortable leading change and translating strategic vision into actions
• Proactive, autonomous and comfortable making decisions in a fast-paced environment
• Excellent communication and influencing skills
• Fluent in English
• Interested in technology, digital products and the restaurant industry

Nice to have

• preferably in restaurants/hospitality sector

Benefits

• Competitive fixed salary and bonus
• Lunch vouchers available for each working day
• Lifestyle benefits for physical and leisure activities, family support, travel etc
• Continuous learning and development programs
• Free access to the Calm app
• Dedicated parental leave and caregiver leave policies (12 weeks fully paid)
• Health insurance fully covered by the company
• Life & Disability Insurance at no cost to the employee
• Welfare allowance school costs, elderly care, babysitting costs, transportation, travel leisure
• Amazing offices with dining, coffee points and leisure area
• Team building events

About the company

TheFork is a leading restaurant booking platform in Europe that connects diners with restaurants. It operates across 11 countries with a people-first culture.