Customer Care Specialist - Italian Market

The role

You will answer B2C and B2B customer requests via phone, email, and chat. You will provide solutions and information to ensure a positive customer experience.

What you will do

• Answer B2C and B2B customer requests via phone, email, and chat
• Listen carefully and understand each customer's needs
• Find the best solution and provide clear and accurate information
• Handle questions, issues, and complaints with professionalism and empathy
• Follow up on customer requests when needed
• Work independently and collaborate with other teams

Required qualifications

• Based in Barcelona
• C2 level of Italian
• Fluent in English
• High level of communication skills
• Knowledge in CRM tools
• Experienced in a customer support environment

Nice to have

• Speaking more languages

Benefits

• Competitive fixed salary and bonus
• Lunch vouchers available for each working day
• Lifestyle benefits for physical and leisure activities, family support, travel etc
• Continuous learning and development programs
• Free access to the Calm app
• Dedicated parental leave and caregiver leave policies (12 weeks fully paid)
• Program dedicated to helping you have the best work/life balance
• Health insurance fully covered by the company
• Life & Disability Insurance at no cost to the employee
• Offices with dining, a coffee point on each floor, and leisure area
• Team building events

About the company

TheFork is a leading restaurant booking platform in Europe that connects diners with restaurants. It operates across 11 countries.