Customer Care Specialist - French Market

The role

You will answer B2C and B2B customer requests via phone, email, and chat. You will provide solutions and information to ensure a positive customer experience.

What you will do

• Answer B2C and B2B customer requests via phone, email, and chat
• Listen carefully and understand each customer's needs
• Find the best solution, provide clear and accurate information, and ensure a positive customer experience
• Handle questions, issues, and complaints with professionalism and empathy
• Follow up on customer requests when needed
• Work independently while knowing when to ask for support
• Collaborate with other teams when additional support is required

Required qualifications

• Based in Barcelona
• Native level of French
• Fluent in English
• A high level of communication skills
• Care about customer needs and always try to make their experience unique and satisfactory
• Knowledge in CRM tools
• Experienced in a customer support environment

Nice to have

• Speaking more languages is always welcome!

Benefits

• An awesome team
• A permanent contract
• Flexible working environment
• Competitive fixed salary, bonus and equity
• Lunch vouchers available for each working day
• International teams and a multicultural environment
• Highly inclusive working environment
• Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc
• Continuous learning and development programs
• Free access to the Calm app
• Dedicated parental leave and caregiver leave policies (12 weeks fully paid)
• A program dedicated to helping you have the best work/life balance

About the company

TheFork leads the restaurant booking market in Europe and operates in 11 countries. It has a fully international team working in a flexible, multicultural, and constructive environment.