Guest Service Associate (IceDen)

The role

The Guest Service Associate monitors the ice during public skating sessions to ensure a safe and fun environment. They also assist with theme nights and other events within the facility.

What you will do

• Monitor all public session skating events both on and off the ice
• Supervise skating to ensure safe operations at all times
• Issue skates and monitor the skate rental counter during public skating sessions
• Maintain and care for rental skates
• Assist in the general maintenance and upkeep of the ice arena
• Sweep, clean, and perform other custodial duties to ensure cleanliness of the lobby and rental areas
• Provide excellent customer service
• Ensure facility policies are properly implemented
• Know and follow emergency procedures for building and evacuation plans
• Perform additional duties as required

Required qualifications

• Must be 16 years of age or older
• Strong ice-skating skills required
• Must be able to skate and pass a skating test
• Effective leadership skills with a positive, team-first attitude
• Professional appearance and presentation
• Comfortable working in a fast-paced environment
• Must be able to lift items up to 50 pounds
• Must be available to work Friday nights and weekends

Nice to have

• college student preferred
• Prior ice-skating rink experience preferred

About the company

The Florida Panthers are a National Hockey League franchise. The organization operates four facilities in Broward County, including Panthers IceDen in Coral Springs.