Senior Director, Member Insights

The role

The Senior Director, Member Insights leads strategic research, market analysis, and deliverable production. This person provides intellectual leadership and analytical direction for projects including written deliverables, analytic models, presentations, and events.

What you will do

• Project leadership, design, and management
• Lead the execution of multiple deliverables simultaneously
• Develop and apply knowledge related to healthcare organization, operations, finances, and care delivery
• Manage and develop Associates and Analysts and Senior Analysts
• Apply primary and secondary research skills
• Synthesis of complex ideas into actionable insights
• Creation of client deliverables using persuasive writing and graphics/visuals
• Build qualitative and qualitative survey instruments and conduct rigorous analysis
• Relationship management, both internal and external
• Presenter and discussion-based facilitator for small and large audiences

Required qualifications

• Bachelor’s Degree
• 7+ years of relevant experience in a graduate research, business research, or health policy setting
• Strong project management experience
• Proven ability at cultivating member relationships and identifying key areas of improvement or new topics in healthcare
• Demonstrated quantitative and qualitative skills researching and analyzing healthcare issues
• Interest in the business/commercial aspect of healthcare
• Articulate and professional
• Excellent customer and client service skills
• Ability to talk and hear
• Close vision, distance vision, and ability to work with screens or monitors for prolonged periods
• Primarily a sedentary job

Benefits

• health insurance
• dental insurance
• vision insurance
• 401(k) matching
• cell phone and commuter reimbursements
• generous paid time off
• paid parental leave
• learning and development programs
• coaching for working parents and caregivers
• free therapy and professional coaching sessions
• one-on-one financial coaching
• free legal support services

Before you apply

• This is an evergreen posting as we recruit for it often

About the company

The Health Management Academy (THMA) brings together health system leaders and innovators to collectively address the industry’s biggest challenges and opportunities.