Senior Customer Success Manager, Industry Partnerships

The role

The Senior Customer Success Manager, Industry Partnerships is a senior leader responsible for delivering experiences and driving ROI for industry members and Signature Partners. This role manages complex partnership workplans and fosters collaboration between health system and industry leaders.

What you will do

• Serve as the senior-facing leader for industry members within an assigned Terrain.
• Lead annual planning conversations to align forum content with partner goals.
• Manage onboarding and pre-event preparation.
• Act as the primary on-site contact at forums and moderate in-person networking sessions.
• Collaborate with Account Management to address engagement or renewal risk.
• Coach industry members to maximize membership value.
• Build and manage detailed workplans for Signature Partners.
• Lead partnership touchpoints including operational calls and executive steering committees.
• Partner with Forum Directors to integrate Signature Partners into content design.
• Lead renewal processes and support business development of new Signature Partners.

Required qualifications

• Bachelor’s degree required
• 6+ years of experience in healthcare, partnerships, strategic account management, consulting, or equivalent roles
• Experience interfacing with senior healthcare executives and managing high-stakes external relationships
• Strong track record of delivering strategic programs and partnerships
• Exceptional project management, coordination, and organizational skills
• Deep understanding of healthcare industry dynamics and issues facing both health systems and solution partners
• Strong executive presence to lead conversations, webinars, and live sessions with senior stakeholders
• Expertise in partnership management
• Excellent facilitation and communication skills, both virtual and in-person
• Strategic thinker with a member-first mindset and strong operational discipline
• Ability to navigate ambiguity and manage complex stakeholder environments
• Ability to talk, hear, and use screens or monitors for prolonged periods

Nice to have

• advanced degree (MBA, MHA, etc.)
• Proficiency in PowerPoint and executive communications

Benefits

• health insurance
• dental insurance
• vision insurance
• 401(k) matching
• cell phone and commuter reimbursements
• generous paid time off
• paid parental leave
• learning and development programs
• coaching for working parents and caregivers
• free therapy and professional coaching sessions
• one-on-one financial coaching
• free legal support services

About the company

The Health Management Academy (THMA) brings together health system leaders and innovators to collectively address the industry’s biggest challenges and opportunities. The organization assists executives in cultivating peer networks, understanding strategic trends, and establishing partnerships.