Account Manager

The role

The Director, Member Development (Account Manager) leads member relationships across a suite of cohort insights and research-driven memberships. This person drives retention through executive engagement, strategic account planning, and risk mitigation strategies.

What you will do

• Own a portfolio of high-value members to ensure retention, value, and expansion.
• Act as a trusted advisor to CXO level executive sponsors at national health systems.
• Lead renewal and cross-sell conversations.
• Own the commercial relationship and renewal process.
• Partner cross-functionally with subject matter experts, program delivery, and customer success.
• Contribute to continuous improvement of membership offerings using member feedback.
• Develop and execute account plans to align member goals with THMA offerings.
• Monitor, escalate and problem-solve membership risk.
• Stay informed on market changes and member developments.

Required qualifications

• 6+ years of retention and cross-sell experience in a complex and consultative environment
• Demonstrated track record of achieving revenue goals and/or quotas
• Ability to communicate persuasively with senior executives
• Ability to work independently and as a team member
• Excellent communication and member facing skills
• Excellent organizational skills
• Ability to talk and hear
• Specific vision abilities include close vision, distance vision, and the ability to work with screens or monitors for prolonged periods
• Primarily a sedentary job

Nice to have

• Experience in service delivery, consulting, research, or program management
• Ability to engage credibly on content and insights with senior executives
• Knowledge of product launch and service delivery
• Knowledge of healthcare industry
• Salesforce Experience

Benefits

• health insurance
• dental insurance
• vision insurance
• 401(k) matching
• cell phone and commuter reimbursements
• generous paid time off
• paid parental leave
• learning and development programs
• coaching for working parents and caregivers
• free therapy and professional coaching sessions
• one-on-one financial coaching
• free legal support services

About the company

The Health Management Academy (THMA) brings together health system leaders and innovators to collectively address the industry’s biggest challenges and opportunities. The Academy assists executives in cultivating peer networks, understanding strategic trends, and developing next-generation leaders.