Membership Associate, Leadership Development

The role

The Membership Associate supports the Leadership Development Sales Team in recruiting Health System members into leadership development programs. This role involves coordinating outreach, scheduling, tracking recruitment metrics, and managing sales operations.

What you will do

• Partner with the LD Sales Team on program recruitment operations.
• Coordinate outreach for assigned accounts and manage outreach cascades.
• Schedule, confirm, and reschedule calls with member organizations.
• Prepare the LD Sales Team for calls with account history and briefing materials.
• Track accounts through the pipeline.
• Track nominations and applications from submission through enrollment.
• Monitor and report on key recruitment metrics.
• Create, maintain, and update Salesforce records.
• Serve as a liaison between member organizations and internal THMA teams.
• Refresh member-facing recruitment materials.

Required qualifications

• Bachelor’s degree from an accredited college or university
• 0–2 years of experience in a customer-facing, recruiting, or sales-related role
• Proficiency in Microsoft Outlook, Excel, and PowerPoint
• Interest in the healthcare industry
• Ability to travel as needed
• Strong written and verbal communication skills
• Detail-oriented and comfortable working with data, lists, and tracking tools
• Collaborative and team-oriented
• Highly organized and effective at managing multiple priorities and deadlines
• Adaptable and comfortable working in a fast-paced environment
• Proactive problem-solver
• Professional and poised when engaging senior health system executives

Benefits

• health insurance
• dental insurance
• vision insurance
• 401(k) matching
• cell phone and commuter reimbursements
• generous paid time off
• paid parental leave
• learning and development programs
• coaching for working parents and caregivers
• free therapy and professional coaching sessions
• one-on-one financial coaching
• free legal support services

About the company

The Health Management Academy (THMA) brings together health system leaders and innovators to collectively address the industry’s biggest challenges and opportunities. It assists executives in cultivating peer networks, understanding strategic trends, and developing next-generation leaders.