Beauty Brand Ambassador | LOOKFANTASTIC Store

The role

The Brand Ambassador provides customer service and product knowledge at the LOOKFANTASTIC Store. You will build customer relationships, drive sales, and maintain store standards.

What you will do

• Provides world class level of customer service and product knowledge to all customers at all times.
• Build customer relationships using CRM to ensure all customers receive a tailored shopping experience.
• Create a warm and welcome environment for all customers.
• Resolve customer queries in a timely and professional manner.
• Support and be involved in events internally and externally.
• Achieve personal set goals and KPI’s.
• Drive sales through the seamless customer journey and experience and deliver personal targets and KPI goals.
• Drive service, sales, loyalty and appointments with customers.
• Ensure perfect store standards including top hygiene standards in all areas.
• Assist in the update and maintain VM of all brands

Required qualifications

• Strong passion for beauty and customer service essential.
• An ‘always on’ approach when at work.
• Strong beauty knowledge and makeup application to self and others.
• Strong communication skills.
• Full availability including weekends and bank holidays is imperative.

Nice to have

• Beauty retail experience preferred but not essential

About the company

THG is a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Its portfolio includes retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty.