Team Leader | LOOKFANTASTIC Store - Bristol

The role

The Team Leader supports the general running of the LOOKFANTASTIC store. You will lead and motivate the team to drive service, sales, and experience while stepping up to lead the store in the manager's absence.

What you will do

• Deliver personalised customer service.
• Build customer relationships using CRM.
• Create a warm and welcome environment for customers.
• Resolve customer queries professionally.
• Drive the team to achieve retail financial goals and KPIs.
• Support and take part in internal and external events.
• Act as the stores Duty Manager as required.
• Engage and inspire the in store team daily.
• Assist management in HR matters.
• Adhere to all procedures and H&S regulations.

Required qualifications

• Retail experience essential.
• Highly organised.
• Strong communication skills.
• Full availability including weekends and bank holidays is imperative.

Nice to have

• Experience of leadership/senior sales preferred

About the company

THG is a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Their portfolio includes brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty.