Senior CRM Manager 12M FTC | LOOKFANTASTIC

The role

You will lead the LOOKFANTASTIC CRM team to deliver CRM strategy across email and app push channels. You will manage a team of eight to drive customer activation and retention metrics.

What you will do

• Deliver LOOKFANTASTIC's CRM strategy across email and app push channels.
• Develop monthly CRM campaign plans rooted in data and insights.
• Review the automations programme including workflows and triggers.
• Lead Test & Learn initiatives across markets.
• Identify touchpoints to maximise customer satisfaction, retention and lifetime value.
• Contribute to trading meetings and communicate performance to senior stakeholders.
• Manage and motivate the team to deliver against targets.

Required qualifications

• 4+ years in a CRM role with direct line-management experience of managing multiple team members at the same time
• Proven ability to analyse data and draw out actionable insights
• Highly articulate and confident communicator with strong influencing skills
• Ability to work with multiple stakeholders in a fast-paced environment
• Confident dealing with senior stakeholders
• Self-motivated multi-tasker able to handle multiple projects with good time management
• Strong commercial acumen

Benefits

• Access bespoke development programmes
• Continued development through upskilling programme
• 25 days annual leave plus bank holidays
• Day off on your birthday
• Enhanced maternity and paternity pay, depending on length of service
• Up to 10 days compassionate leave
• Buy back up to 3 days each year
• Unlock 2 days volunteer leave after 12-months
• Access to face-to-face and virtual appointments with in-house GP
• Access to 247 Employee Assistance Programme (EAP) provided by Bupa
• State-of-the-art on-site gym
• Access to on-site physio

About the company

THG is a global ecommerce group and leader in beauty and sports nutrition. Its portfolio includes brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty.