Senior Enterprise Systems Analyst

The role

This role focuses on Enterprise systems used by accounting and finance teams including NetSuite, Salesforce, Zuora Revenue and Payment Processors. You will work with Global Accounting, Billing, and FP&A teams to evaluate, configure, and implement system changes.

What you will do

• Lead development of new system customizations and processes.
• Create and maintain Billing and Cash Application process mapping and scenario documentation.
• Work with Business Stakeholders and technical teams on design and implementation of requirements.
• Support Finance and IT audit and data management requirements.
• Transfer requirements and user stories to JIRA tickets.
• Lead UAT and SIT documentation and execution.
• Support and manage global payment processors like Stripe, Adyen, and MercadoPago.
• Guide system changes to preserve data integrity and security.
• Lead quality assurance and testing prior to implementation.
• Manage incoming Financial Systems Help Desk support tickets.

Required qualifications

• Undergraduate degree in Computer Science, Management Information Systems, related field or equivalent combination of education and training.
• 5+ years of experience working within an Enterprise System environment supporting a Cloud ERP platform.
• Knowledge and/or certification working with common Enterprise systems such as NetSuite, Salesforce, Zuora Revenue and Payment Processors.
• Solid understanding of Quote to Cash processes, specifically Billing, Cash Application, and Collections.
• Prior experience with NetSuite required.
• Experience working with high-growth global companies.
• Working knowledge of general functions of an accounting team for reporting and compliance.
• Experience participating in Enterprise Level System Implementation projects.
• Ability to communicate effectively with finance teams, technical teams, and system users.
• Experience working with a technical support help desk platform.
• Fluent in English.
• Experience troubleshooting and resolving user and system related issues.

Nice to have

• Prior experience with Zone Billing or similar subscription / usage billing products and models
• Prior experience with Stripe, Adyen or similar credit card processors

Benefits

• Physical and mental wellness programs
• Flexible time off

About the company

The Knot Worldwide provides products, services and content for celebration planning through a global family of brands. Their business includes a global online wedding Vendor Marketplace connecting couples with wedding professionals.