Account Manager

The role

You will manage a book of over 400 vendor accounts for The Knot Worldwide's WeddingPro marketplace. You will build consultative relationships with small and mid-market wedding vendors, help them get results from TKWW services, and own renewals and retention.

What you will do

• Build relationships with key vendor contacts and advise them on storefront content, lead response and analytics.
• Own a book of business of over 400 accounts and meet monthly ACV targets.
• Manage manual and automatic renewals and handle cancellation and downgrade requests.
• Conduct proactive outreach to assigned accounts at set intervals in line with SLAs.
• Act as the voice of the vendor and share feedback with leadership.
• Stay compliant with reporting, record-keeping, pipeline management and forecasting.
• Conduct Google Meet business reviews with vendors.
• Carry out other projects and duties as assigned.

Required qualifications

• 2 years of consultative renewal, retention, expansion or cancellation experience in SaaS or a similar environment.
• Consistent, proven performance against revenue and customer targets.
• Experience owning a smaller, higher revenue book of business.
• Comfortable with direct accountability for individual and customer outcomes.
• Proven influencing and problem-solving skills.
• Excellent written, verbal and virtual or in-person communication and presentation skills.
• Consulting and coaching experience with small and medium-sized businesses.
• Quantitative and analytical skills.
• Comfortable with change, ambiguity and decisions with incomplete information.
• Ability to prioritise and stay organised while balancing inbound requests and outbound sales calls.

Benefits

• Physical and mental wellness programs.
• Flexible time off.
• Growth and development opportunities.
• Celebrations of milestones and wins.

Before you apply

• Candidates must be able to work onsite five days a week for the first 3 months in Galway.

About the company

The Knot Worldwide runs a global online wedding Vendor Marketplace and planning tools, connecting couples with local wedding professionals. It operates in more than ten countries.