Sales Account Specialist

The role

The Account Specialist, Vendor Retention manages a queue of accounts to help paying vendors succeed on TKWW platforms. You will proactively contact vendors for renewals and reactively handle inbound inquiries to meet retention and revenue targets.

What you will do

• Proactively contact vendors to manage manual and auto renewals
• Handle and save requests to cancel or downgrade services
• Compare performance vs competitive products
• Reactively handle inbound calls and emails from vendors
• Meet daily and weekly productivity KPI's including calls and meetings targets
• Meet a monthly revenue target
• Build strong relationships with vendors
• Handle complaints and issues professionally
• Explain product features, benefits and performance insights
• Update CRM records and track activity against targets

Required qualifications

• 1+ year in a sales revenue-responsible role with outcome-based performance expectations
• Experience in a sales quota or other individual metrics accountability environment
• Sales/renewal/retention/support/cancellation experience in a B2B setting
• Experience managing a large book of business with Accounts across multiple verticals/categories
• Comfortable with direct accountability for individual and team outcomes
• Proven influencing and problem-solving skills
• Excellent written and verbal communication skills
• Proven customer service and relationship building skills
• Ability to de-escalate sensitive conversations via phone and email
• Thrives in a high-pace and collaborative team environment
• Quantitative and analytical skills
• Comfortable with change, ambiguity, and decision-making with incomplete information

Nice to have

• Consulting or coaching experience with small, medium-sized businesses
• SaaS, online marketplace, and/or online advertising experience
• Salesforce CRM and reporting

Benefits

• Physical and mental wellness programs
• Flexible time off

About the company

The Knot Worldwide champions the power of celebration through a global family of brands. Their business includes a global online wedding Vendor Marketplace connecting couples with local wedding professionals.