Account Manager

The role

The Account Manager will meet or exceed expectations for unit and revenue retention among the WeddingPro vendor base. You will develop consultative relationships with a set of accounts to provide proactive coaching and development regarding TKWW services.

What you will do

• Build relationships with key Vendor contacts and consult proactively on achieving results with TKWW products and services.
• Maintain ownership and accountability of a book of business of over 400 accounts to achieve monthly ACV targets.
• Directly own Vendor retention by managing manual and auto renewals and handling cancellation or downgrade requests.
• Champion Vendor sentiment through proactive outreach aligned with company SLAs.
• Share vendor sentiment with leadership to improve satisfaction and retention.
• Remain compliant with all compliance requirements, data, record-keeping, and reporting requests.
• Meet or exceed performance expectations for work quality, quantity, and impact.
• Conduct Google Meets with vendors to perform regular Business Reviews.
• Manage book of business to ensure proactive outreach.
• Perform other projects/duties as assigned.

Required qualifications

• 2- years of experience in a consultative renewal/retention/expansion/cancellation experience in a SaaS or similar environment.
• Can articulate consistent and proven performance against revenue goals and customer performance targets.
• Experience owning a smaller, higher revenue/higher impact book of business.
• Comfortable with direct accountability for individual and customer outcomes.
• Proven influencing and problem-solving skills.
• Excellent written, verbal, and virtual/in-person communication & presentation skills.
• Thrives in a high-paced and highly collaborative team environment.
• Consulting and coaching experience with small, medium-sized businesses.
• Quantitative and analytical skills.
• Comfortable with change, ambiguity, and decision-making with incomplete information.
• Ability to prioritize and stay organized while balancing inbound client requests and outbound expansion sales calls.
• Build fluency with the AI tools relevant to work.

Benefits

• Physical and mental wellness programs
• Flexible time off

About the company

The Knot Worldwide champions the power of celebration through a global family of brands. Their business includes a global online wedding Vendor Marketplace connecting couples with local wedding professionals.