CPT Sales Representative

The role

Sales Representatives sell tickets, memberships, and products to increase audience engagement and revenue. They work primarily at the box office and support daily guest flow, capacity management, and group arrivals.

What you will do

• Support Museum initiatives that promote a welcoming, comfortable environment for guests and colleagues.
• Help visitors plan their experience by selling tickets, memberships, and other offerings.
• Meet sales goals by proactively recommending memberships, automatic renewal, and additional experiences.
• Maintain knowledge of Museum offerings, products, and ticketing systems.
• Handle cash and credit card payments responsibly.
• Deliver courteous, and responsive guest service.
• Support daily Visitor Services operations, including visitor flow and capacity control.
• Perform ticket scanning and validation.
• Support school and group check-in.
• Assist with implementation of operational procedures.

Required qualifications

• Ability to carry out professional activities honestly, respectfully, and ethically.
• Maintains stable performance when under heavy pressure or stress.
• Experience in high guest volume, fast-paced settings.
• Proven experience multi-tasking in a calm and efficient manner.
• Ability to match guest interest to Museum offerings and effectively upsell additional offerings to meet sales goals.
• Proven ability to maintain accuracy in cash handling.
• Ability to sit, stand, and walk for extended periods.
• Ability to bend, reach, and occasionally lift or move materials and supplies weighing up to 25 pounds.

About the company

The Museum of Science is one of the world's largest science centers and New England's most attended cultural institution. It aims to inspire a lifelong love of science in everyone.