Guest Service Specialist (Part-Time)

The role

This person will provide guest service via phone, email, and chat. They will use CRM and POS systems to perform transactions and support museum operations.

What you will do

• Provide prompt, accurate service and information by phone, email, and chat.
• Act as a positive representative of the Museum.
• Maintain working knowledge of CRM, POS systems, and contact center software.
• Perform transactions and record keeping.
• Liaise across departments for guest check-ins and program fulfillment.
• Support membership fulfillment and report processing.
• Handle transactions with accuracy.
• Enforce policies to protect the Museum and guest experiences.
• Assist with the Museum's lost and found program.

Required qualifications

• Completes detailed tasks thoroughly and correctly.
• Maintains stable performance under heavy call and email volume.
• Speaks and writes clearly and articulately with executive presence.
• Experience with learning specialized software for sales.
• Experience with the Microsoft Office suite.
• Ability to handle sensitive guest information and valuable lost and found items in an honest, respectful, and ethical manner.

About the company

The Museum of Science is one of the world's largest science centers and New England's most attended cultural institution. It aims to inspire a lifelong love of science in everyone.