Senior Manager, UX Writing

The role

You will concept, develop and execute UX writing across The New York Times portfolio. You will write copy for customer journeys and manage a small team of freelance UX writers.

What you will do

• Write clear, accurate and compelling user-interface copy for nytimes.com and The New York Times app.
• Manage inbound UX writing requests and assign overflow projects.
• Maintain quality and consistency across projects and teams.
• Apply brand voice in wayfinding moments, enhancements, paywalls and payflows.
• Mentor in-house writers and manage a small team of freelance UX writers.
• Align work with overarching business and engagement goals.
• Use insights, data and strategy to influence product copy.
• Collaborate with designers, prototypers, marketers and more.
• Communicate strategic intent and rationale to partners and leadership.
• Demonstrate support for journalistic independence and the company mission.

Required qualifications

• 8+ years of experience writing for product, brand and UX across multiple products, teams or surfaces.
• Experience managing or functionally leading writers.
• A portfolio that shows ideas expressed clearly across a range of touchpoints.
• The ability to write clear, succinct and engaging copy while writing for small spaces.
• The ability to collaborate with multiple partners and adjust copy based on data and input from others.
• Fluent in branding and UX theory and practice.
• Proficiency using Figma.

Nice to have

• A love of writing and storytelling, with the ability to apply it to systemic thinking.
• Curiosity about every piece of the customer journey.
• A belief in the value of journalism to people and society, and genuine curiosity about our work and company.

Benefits

• Medical, dental and vision benefits
• Flexible Spending Accounts (F.S.A.s)
• Company-matching 401(k) plan
• Employee stock purchase plan
• Paid vacation
• Paid sick days
• Paid parental leave
• Tuition reimbursement
• Professional development programs

Before you apply

• Submit your own work and do not use GenAI tools to generate substantive content during the application and interview process.

About the company

The mission of The New York Times is to seek the truth and help people understand the world. Marketing creates award-winning marketing that builds awareness of the brand and affinity for its journalistic offering.