Research Lead, Wirecutter

The role

You will lead end-to-end research projects to inform Wirecutter's strategy and connect visitors to the shopping experience. You will partner with Design, Product, Engineering, Marketing, Data, and Editorial teams to guide decision-making.

What you will do

• Lead research through a human-centered design approach to identify opportunity areas
• Test prototypes, create surveys, and run alpha and beta programs
• Evaluate impact on trust and relationships with Wirecutter
• Complement research with behavioral data, proprietary and industry research, and A/B testing results
• Partner with researchers across Marketing, Cooking, News Product, The Athletic and Games
• Manage external research vendors to support moderation, fieldwork, and analysis
• Contribute to the collaborative culture of Audience Insights and Wirecutter
• Demonstrate support and understanding of journalistic independence

Required qualifications

• Bachelor of Arts/Bachelor of Science in a relevant field
• 8+ years of research and insights experience
• 8+ years of experience implementing a range of research methods and design thinking techniques
• 3+ years of experience in the e-commerce industry, or shopping experiences
• 3+ years of experience moderating qualitative research and facilitating brainstorms and workshops
• 3+ years of experience summarizing complex findings into compelling narratives and visualizing insights

Nice to have

• 4+ years of experience in the e-commerce industry, or shopping experiences
• 2+ years of experience working on a product with a subscription-based model
• 2+ years of experience using behavioral data alongside research
• Experience creating buy-in with cross-functional partners
• 1+ years understanding the role of AI within the shopping experience

Benefits

• Medical, dental and vision benefits
• Flexible Spending Accounts (F.S.A.s)
• Company-matching 401(k) plan
• Employee stock purchase plan
• Paid vacation
• Paid sick days
• Paid parental leave
• Tuition reimbursement
• Professional development programs

Before you apply

• Submit your own work and do not use GenAI tools to generate substantive content during the application and interview process

About the company

The mission of The New York Times is to seek the truth and help people understand the world through independent journalism.