eCommerce Manager - GSA

The role

The E-Commerce Manager manages D2C and e-commerce operations across the EU region. This role involves overseeing Shopify stores, managing logistics partners, and optimizing customer service processes.

What you will do

• Management of the company's D2C and e-commerce operations across the EU region
• Full responsibility for the online stores, including artist and label stores on Shopify
• Integration with warehouse and ERP systems
• Creation and maintenance of product listings across the stores
• Coordination and management of the external logistics partner
• Oversight of order fulfillment processes
• Management and continuous improvement of customer service processes
• Implementation of store front-end changes and optimizations
• Administration of D2C stock reservations and associated operational workflows
• Serve as the central point of contact for all EU e-commerce daily business

Required qualifications

• Minimum of 3 years of experience in e-Commerce
• Strong project management skills
• Collaboration and communication skills
• Excellent analytical and problem-solving skills
• Fluent in written and spoken German and English

Nice to have

• Experience within the music industry
• Proficiency in Shopify and email marketing platforms

About the company

theorchard