Solutions Manager

The role

The Solutions Manager handles end-to-end operational onboarding of clients, content management, and back-office inquiries. You will serve as the primary client-facing representative for Legal, Finance, and Operations teams to ensure seamless account setups and digital rights workflows.

What you will do

• Oversee end-to-end onboarding for new artists and labels
• Collaborate with Relationship Team and Contract Admin during contract cutovers
• Manage the complete client offboarding process
• Act as the primary client-facing liaison for internal back-office teams
• Lead client outreach regarding tax drills, royalty statements, and administrative matters
• Advise clients on product logistics and oversee digital release setups
• Open, own, and resolve Concierge support threads
• Review, approve, and manage Tier 1 releases and resolve Content Review escalations
• Partner with Operations to execute content deletions, takedowns, and catalog maintenance
• Manage video delivery workflows including approvals and copyright claims

Required qualifications

• Strong understanding of digital music distribution and the end-to-end release lifecycle
• Demonstrated experience managing complex client onboarding and account setup processes
• Strong understanding of music metadata, digital rights, ownership, territories, DSP availability and content delivery requirements
• Proven ability to manage back-office and operational workflows
• Strong technical aptitude and confidence navigating multiple platforms, systems and digital tools
• Ability to troubleshoot complex operational, technical and rights-related issues
• Experience managing catalogue maintenance and digital rights workflows
• Strong understanding of content review, release approvals and quality-control processes
• Excellent client service and communication skills
• Proven ability to act as a strong client advocate

Nice to have

• Experience with Zendesk, Spotify for Artists/Catalog Manager, Apple Music/iTunes Connect, YouTube CMS and similar platforms

Benefits

• Private medical cover
• Generous pension scheme
• Life assurance
• Income protection
• Music industry perks
• Time off over winter break
• Investment in professional growth and development

About the company

The Orchard is a vibrant global community. Sony Music is an equal opportunity employer that supports workforce diversity.