Solutions Coordinator

The role

You will support UK Solutions Managers with content operations across a roster of clients. You will act as a link between clients and internal teams to manage digital and physical product logistics.

What you will do

• Support the UK Solutions Managers with content operations across our roster of clients
• Act as a strategic link between clients and internal Orchard teams
• Support the UK Physical Operations team across their tasks and processes
• Processing of sales orders and shipments for internal teams and external clients
• Fulfilment and customer service across a variety of platforms
• Continually identifying process and procedure improvement of existing tasks
• Working proactively with all departments to ensure effective workflow

Required qualifications

• At least 1 year of relevant experience working in a distribution or label environment
• Experience and understanding of both digital and physical distribution
• Knowledge of the wider music industry
• Experience and knowledge of Google Suite and Microsoft Office
• Experience of problem solving in a fast paced environment
• Highly organized with strong attention to detail
• Ability to prioritize and multi task
• Excellent communication skills via email, over the phone and in person
• Experience of working in a customer facing capacity

Benefits

• Private medical cover
• Generous pension scheme
• Life assurance
• Income protection
• Music industry perks
• Time off over winter break

Before you apply

• Applicants must be at least 18 years of age
• You will need to agree to the terms of the privacy policy before submitting your information

About the company

The Orchard is a global community with a Solutions team that acts as the primary, client-facing representative of the Orchard's administrative teams.