Dual-Site Leasing & Marketing Manager

The role

The Customer Experience Manager supports revenue and sales goals by implementing customer experience initiatives and fostering a customer-centric culture. This role involves leading staff, managing property administration, and executing marketing and social media strategies.

What you will do

• Provide leadership and coaching for Experience Team Member staff performance
• Assist the General Manager with ensuring all onsite staff are trained and compliant with Fair Housing, safety and company policies
• Assist with planning and executing successful annual Turnover processes
• Assist with move-in and move-out processes
• Regularly inspect and report on property curb appeal and overall appearance
• Coordinate work orders with appropriate staff
• Keep a consistent pulse on resident feedback regarding facilities and maintenance needs
• Assist with all customer sales interactions
• Utilize KPIs to report on trends and insights
• Perform weekly market surveys and oversee on-campus and in-person marketing events

Required qualifications

• 1+ years’ experience working in customer service
• Customer-centric mindset
• Exceptional written and verbal communicator
• Brand awareness
• Marketing and leasing
• Keen organization and prioritization skills
• Ability and willingness to work up to six days per week for necessary level of management coverage
• Values and fosters a sensitive and supportive approach to a diverse working and living environment
• Commitment to excellence and high standards, with acute attention to detail
• Proficient in Microsoft Office and Property Management Systems
• Works well with all levels of management
• Strong organizational, problem-solving, and analytical skills

Nice to have

• College graduate preferred

Benefits

• FLSA Status Exempt
• Discretionary annual bonus
• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Paid Maternal Leave
• Parental Leave
• Learning reimbursement opportunities

Before you apply

• Eligible to work in the United States
• Not able to sponsor visas

About the company

The Scion Group LLC is in student living. They provide equal employment opportunities to all employees.