Experience Team Member

The role

The Experience Team Member combines marketing, relationship building, administration, and customer service. This role focuses on customer experience and community partnerships in a collegiate environment.

What you will do

• Prioritize interactions and communication with customers
• Provide community and amenity tours
• Provide feedback on sales barriers and customer objections to management team
• Execute sales and engagement initiatives as outlined by management
• Provide recommendations on local marketing opportunities and messaging
• Assist with social media and communication on various platforms
• Assist with planning, promoting and executing customer experience and engagement initiatives
• Represent the community positively and professionally
• Log, file and retrieve customer packages
• Assist with general housekeeping for the office, clubhouse, grounds and amenities

Required qualifications

• Customer-centric mindset
• Agility & flexibility with a frequently changing environment
• Great communication & interpersonal skills with a diverse population
• Reliability & self-discipline
• Availability to work during summer, holidays, and Turn periods

Benefits

• FLSA Status Exempt
• Discretionary annual bonus
• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Paid Maternity Leave

Before you apply

• Must be eligible to work in the United States
• Not able to sponsor visas

About the company

The Scion Group LLC is in student living. The company provides equal employment opportunities to all employees and applicants.