Thesciongroupllc
Multi-Site Leasing & Marketing Manager
Balcony Starkville, Starkville, Mississippi, United States; Redpoint Starkville, Starkville, Mississippi, United States; Vista Starkville, Starkville, Mississippi, United States. Posted 2 months ago
The role
The Customer Experience Manager delivers customer service at larger student living communities. This role supports revenue and sales goals by implementing customer experience initiatives and fostering a customer-centric culture.
What you will do
- Provide leadership and coaching for Experience Team Member staff performance
- Assist the General Manager with ensuring staff are trained and compliant with Fair Housing, safety and company policies
- Assist with planning and executing annual Turnover processes
- Assist with move-in and move-out processes
- Inspect and report on property curb appeal and overall appearance
- Coordinate work orders with appropriate staff
- Keep a consistent pulse on resident feedback regarding facilities and maintenance needs
- Assist with customer sales interactions
- Utilize KPIs to report on trends and insights
- Perform weekly market surveys and oversee on-campus and in-person marketing events
Required qualifications
- Customer-centric mindset
- Exceptional written and verbal communicator
- Brand awareness
- Marketing and leasing
- Keen organization and prioritization skills
- 1+ years’ experience working in customer service
- Ability and willingness to work up to six days per week for necessary level of management coverage
- Values and fosters a sensitive and supportive approach to a diverse working and living environment
- Commitment to excellence and high standards, with acute attention to detail
- Excellent written and verbal communication skills
- Proficient in Microsoft Office and Property Management Systems
- Works well with all levels of management
Nice to have
- College graduate preferred
Benefits
- FLSA Status Exempt
- Discretionary annual bonus
- Paid Time Off
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401k Matching
- Paid Maternal Leave
- Parental Leave
- Learning reimbursement opportunities
Before you apply
- Eligible to work in the United States
- Not able to sponsor visas
About the company
The Scion Group is in student living. The Scion Group LLC provides equal employment opportunities to all employees.