Resident Services Manager

The role

The Resident Services Manager oversees resident satisfaction, communication, and engagement. This role supports leasing, marketing, and compliance initiatives while managing resident relations and operational workflows.

What you will do

• Lead reputation management initiatives across review platforms and internal feedback channels.
• Mediate and resolve resident complaints.
• Manage delinquency notices and financial backing follow-up support.
• Coordinate mutual terminations in accordance with company and legal standards.
• Lead crisis management efforts.
• Oversee resident insurance compliance and follow-up efforts.
• Organize and execute resident events.
• Assume responsibility for managing ETM staff in the absence of a General Manager.
• Oversee leasing workflows and generate lease documents in Entrata.
• Provide backup support for lead follow-up, sales calls, and lease execution.

Required qualifications

• 2+ years of experience in property management, leasing, or resident services
• Strong interpersonal, conflict resolution, and customer service skills
• Ability to handle crisis situations and manage sensitive conversations
• Familiarity with Entrata or similar property management software
• Highly organized with the ability to manage multiple priorities
• Proficiency in Microsoft Office and social media platforms

Benefits

• Discretionary annual bonus
• Paid Time Off
• Floating holidays
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Paid Parental Leave
• Learning reimbursement opportunities

Before you apply

• Must be eligible to work in the United States
• Not able to sponsor visas

About the company

The Scion Group LLC provides equal employment opportunities to all employees and applicants.