Resident Services Manager

The role

The Resident Services Manager oversees resident satisfaction, communication, and engagement. This role supports leasing, marketing, and compliance initiatives to foster a high-quality living experience.

What you will do

• Lead reputation management initiatives across review platforms and internal feedback channels.
• Mediate and resolve resident complaints.
• Manage delinquency notices and financial backing follow-up support.
• Coordinate mutual terminations in accordance with company and legal standards.
• Lead crisis management efforts, collaborating with leadership and emergency services.
• Oversee resident insurance compliance and follow-up efforts.
• Organize and execute resident events to build community engagement and support retention.
• Assume responsibility for managing ETM staff in the absence of a General Manager.
• Oversee leasing workflows and generate lease documents in Entrata.
• Provide backup support for lead follow-up, sales calls, and lease execution.

Required qualifications

• 2+ years of experience in property management, leasing, or resident services
• Strong interpersonal, conflict resolution, and customer service skills
• Ability to handle crisis situations and manage sensitive conversations
• Familiarity with Entrata or similar property management software
• Highly organized with the ability to manage multiple priorities
• Proficiency in Microsoft Office and social media platforms

Benefits

• Discretionary annual bonus
• Paid Time Off
• Floating holidays
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Paid Parental Leave
• Learning reimbursement opportunities

Before you apply

• Must be eligible to work in the United States
• Not able to sponsor visas

About the company

The Scion Group LLC provides equal employment opportunities to all employees and applicants.