Front Office Host

The role

The Front Office Host welcomes guests and manages check-ins and payments. You will work between the desk and the lobby to provide local recommendations and support hotel operations.

What you will do

• Welcome guests with genuine warmth
• Assist with check-ins, payments and kiosk navigation
• Keep the lobby tidy, inviting and buzzing
• Offer local recommendations and connect guests to events, restaurants and experiences
• Jump in with bookings for activities, restaurants and everything in between
• Share guest insights and feedback with the team
• Work closely with Housekeeping, F&B and Maintenance
• Represent TSH by promoting our outlets and spotting upsell opportunities

Required qualifications

• 1-3 years of experience in hospitality or a similar guest-facing role
• Energetic, welcoming vibe
• Ability to switch between tasks
• Proactive mindset
• Comfortable with digital tools like PMS, kiosks or guest messaging apps
• Communicate clearly in English and German
• Team player
• Stay cool and confident during busy peaks

Benefits

• Work at a dynamic, multi-national company
• Work for a Certified B Corp company
• Potential for future growth
• Discounts in all properties in Europe for you, friends and family

About the company

TSH is a hybrid hospitality concept located in Europe with plans to go global. It offers student accommodation, long and short stay options, gyms, talks, events, rooftop bar, eat & drink escapes, community and coworking spaces.