Member Operations Intern

The role

You will support the day-to-day running of coworking spaces and the rooftop. Tasks include managing rooftop operations, assisting guests, leading tours, and handling member queries.

What you will do

• Supporting the smooth day-to-day running of the coworking spaces and rooftop
• Managing rooftop operations by assisting guests and providing towels
• Ensuring the area is clean, tidy, and well-organized
• Delivering a warm and professional welcome to all visitors
• Flagging maintenance issues and restocking
• Assisting with member queries related to facilities and access
• Working with the team to improve operational processes
• Leading tours

Required qualifications

• Highly organised with great attention to detail
• A practical problem-solver who takes initiative
• Comfortable with systems and tools
• A team player who is happy to roll up their sleeves
• Cool under pressure when the space is busy
• Currently enrolled at a university within the EU
• Studying Hospitality, Business, Marketing, Sales or a related field
• Positive, hands-on attitude
• Organized and comfortable juggling different tasks
• Enjoys both teamwork and taking initiative
• Fluent in Italian and English

Nice to have

• Used coworking or booking platforms before
• Extra languages

Benefits

• Hands-on operational experience
• Exposure to how a club balances member experience with behind-the-scenes logistics
• A collaborative team
• Opportunity to work at a dynamic, multi-national company
• Opportunity to work for a Certified B Corp® company
• Chance to learn and grow in your role with potential for future growth
• Discounts in all properties in Europe for you, friends and family

About the company

TSH is a hybrid hospitality concept that offers student accommodation, long and short stay options, gyms, talks, events, rooftop bar, eat & drink escapes, community and coworking spaces. It is a Certified B Corp® company.