Member Relations Intern

The role

You will welcome members, host member spaces, and check in with long-standing members. You will track feedback, follow up on concerns, and support retention efforts to build community.

What you will do

• Being a familiar, welcoming face for members
• Helping to track member satisfaction and flagging improvements
• Collecting and responding to member feedback
• Supporting retention efforts by spotting disengaging members
• Assisting with onboarding new members

Required qualifications

• Currently enrolled at a university within the EU
• Studying Hospitality, Business, Marketing, Communication Sales or a related field
• Positive, hands-on attitude
• Organized and comfortable juggling different tasks
• Enjoys teamwork and taking initiative
• Fluent in Italian and English

Nice to have

• Extra languages

Benefits

• Real responsibility from day one
• Front-row seat to how a membership club builds loyalty and community
• A team that moves fast and values your ideas
• Opportunity to work at a dynamic, multi-national company
• Opportunity to work for a Certified B Corp® company
• The chance to learn and grow in your role with the potential for future growth
• Discounts in all properties in Europe for you, friends and family
• A workplace full of events and fun colleagues

About the company

The Social Hub is a dynamic, multi-national company and a Certified B Corp® that challenges conventions to define the future.