Front Office Supervisor

The role

You will lead daily front desk operations and guide Front Office Hosts. You will manage bookings, room availability, payments, and coordinate with other departments to ensure smooth service.

What you will do

• Lead daily front desk operations and guide the team during your shift
• Coach, support, and motivate Front Office Hosts in the moment
• Welcome guests, handle requests, and turn small moments into great stays
• Coordinate with Housekeeping, F&B, and other teams to keep things smooth
• Manage bookings, room availability, payments, and other admin tasks
• Spot chances to upsell rooms, local experiences, and TSH outlets
• Share guest feedback and ideas to elevate our service
• Help onboard new team members and create a fun, supportive vibe

Required qualifications

• 1-3 years of experience as a front office supervisor or a similar hospitality role
• Know the ins and outs of hospitality
• Confidence, warmth, and strong people skills
• Quick on your feet and great at solving problems in the moment
• Calm, steady presence during busy moments
• Enjoy guiding others and lifting your team
• Comfortable with modern hotel systems
• Fluent in English and Italian

Nice to have

• more languages are a big plus

Benefits

• Work at a dynamic, multi-national company
• Work for a Certified B Corp® company
• The chance to learn and grow in your role with the potential for future growth
• Awesome discounts in all our properties in Europe for you, friends and family

About the company

TSH is a hybrid hospitality concept that offers student accommodation, long and short stay options, gyms, talks, events, rooftop bar, eat & drink escapes, community and coworking spaces. It is a Certified B Corp® company.