Operational Excellence Intern

The role

The Quality Intern will support achieving quality and operational excellence across locations in Europe. You will analyze guest service metrics and support the implementation of solutions to enhance the guest experience.

What you will do

• Responsible for operational excellence, reporting and auditing
• Drive operational excellence across all sites by creating action plans, revising operational checklists and implementing solutions
• Review and analyse guest service metrics, guest satisfaction data, and online reputation management
• Support conduction of audits to measure progress against quality requirements
• Provide accurate and timely reporting
• Improve audit templates and checklists in the tool

Required qualifications

• Enrolled in Hospitality, Hotel Management or Business Management studies
• Previous experience in hospitality
• Great eye for details
• Driven by continuous improvement
• Excellent communication and organisational skills
• Multi-cultural exposure and adaptability to thrive in a fast-paced and changing environment
• Passion for delivering excellent guest services
• High interest in quality aspects and willing to learn

Benefits

• Amazing work environment with a fantastic vibe and positive energy
• On the job coaching and guidance
• Monthly compensation for your internship
• Opportunity to work and learn at a dynamic, young, international organisation
• Opportunity to work for a Certified B Corp company
• First glimpse into the world of Sales
• Access to TSH facilities, including staff experiences, restaurant and gym
• Wonderful workplace to call home and fun colleagues

About the company

TSH is a hybrid hospitality concept located in The Netherlands, Germany, Austria, Italy, France, Spain, and the UK. It offers student accommodation, long and short stay options, gyms, talks, events, rooftop bars, and coworking spaces.