IT Service Desk Intern

The role

You will provide 1st line IT support for HQ and hotel staff. You will troubleshoot hardware, software, and system issues while managing support tickets and IT stock.

What you will do

• Provide friendly 1st line IT support for HQ and hotel staff
• Troubleshoot hardware, software, and system issues
• Log, track, and follow up on support tickets
• Manage IT stock control, updating CMDB & Shipping devices to new users
• Assist with system setups, updates, and maintenance
• Collaborate with the team to solve problems efficiently
• Keep work organised and accurate
• Learn and grow IT skills in real-world scenarios

Required qualifications

• Studying MBO Computer Science or a related field
• Cheerful, resourceful, and detail-oriented
• Can think analytically and solve problems on the fly
• Enjoys working in a team and communicating clearly
• English is a must
• Must live in Amsterdam or Barcelona

Nice to have

• Some experience in Help Desk or IT support
• Local language

Benefits

• Amazing work environment
• On the job coaching and guidance
• Monthly compensation for your internship
• Opportunity to work and learn at a dynamic, young, international organisation
• Opportunity to work for a Certified B Corp company
• First glimpse into the world of Hospitality
• Access to TSH facilities, including restaurant and gym
• Discount on Hotel stays and Food and Drinks
• Wonderful workplace with fun colleagues

About the company

TSH is a hybrid hospitality concept located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK. It offers student accommodation, long and short stay options, gyms, and coworking spaces.