Customer Support and Sales Intern

The role

You will turn enquiries into bookings and spot upselling opportunities to drive revenue. You will help guests through various communication channels and learn business systems like Mews, Salesforce, and Neople.

What you will do

• Turn enquiries into bookings by recommending rooms, rates, and experiences.
• Spot upselling and cross-selling opportunities to increase revenue.
• Help guests find the best option while balancing availability, pricing, and commercial goals.
• Work towards team targets for revenue, conversion rates, and customer satisfaction.
• Help guests through email, phone, live chat, WhatsApp, and other channels.
• Answer questions, overcome doubts, find solutions, and turn complaints into positive experiences.
• Work with local teams across Europe to help guests make the most of their stay.
• Get hands-on experience with systems such as Mews, Salesforce, and Neople.
• Understand how sales, reservations, pricing, room availability, and hotel operations work together.
• Share ideas, improve processes, and take ownership of work.

Required qualifications

• A positive attitude, an open mind, and an interest in people.
• A commercial mindset and a genuine interest in sales, hospitality, and business.
• The motivation to work towards goals, spot opportunities, and celebrate results.
• Good communication skills and the confidence to ask questions.
• A willingness to learn, take responsibility, and share ideas.
• A team spirit and an appreciation for different cultures and perspectives.
• Good English skills.

Nice to have

• Other languages

Benefits

• An energetic workplace with positive people.
• Coaching, guidance, and the opportunity to build real sales and commercial skills.
• Monthly internship compensation.
• An international environment.
• TSH facilities, including our restaurant and gym.
• Discounts on hotel stays, food, and drinks.

Before you apply

• Must be eligible to work in The Netherlands.

About the company

The Social Hub is an innovative hospitality company and a Certified B Corp® company. Their Service Hub supports 21 locations across Europe.