Community Group Reservations Sales Intern

The role

You will coordinate group reservations for all locations. You will handle enquiries, bookings, and financial tasks like invoicing while advising guests on products and services.

What you will do

• Take enquiries and bookings via various channels
• Execute financial handlings such as sending out, checking and raising invoices
• Prepare arrival information with completed final and accurate details
• Work with Hotel Management Systems, Zendesk, Salesforce and other main systems
• Advise guests on the services and products TSH has to offer
• Respond to inquiries via email, telephone and other channels
• Resolve guest challenges and complaints
• Assist co-team members in servicing guests during peak moments
• Support local operations team

Required qualifications

• Must be enrolled in a university
• Currently studying a relevant bachelor's in Hospitality, Sales, Advertising, Marketing, or Business
• Hospitality-minded with an enthusiastic and open approach
• Affinity and interest in sales and customer experience/support
• Flexible to work weekends and evenings
• Ability to work independently
• Excellent interpersonal and communication skills
• Ability to work in a fast-paced team environment
• Fluent in English
• Comfortable in an ambitious and informal working environment

Nice to have

• Italian is a plus

Benefits

• Amazing work environment
• On the job coaching and guidance
• Monthly compensation
• Access to TSH facilities, including restaurant and gym
• Discount on Hotel stays and Food and Drinks

Before you apply

• Have no holiday plans during your internship

About the company

The Social Hub is a community driven, socially inspired hotel concept offering student accommodation, hotel stays, food and drink, gym, rooftop bar, and coworking. It is a global company redefining hybrid hospitality.