Deputy General Manager

The role

You will participate in a structured development programme to learn how to run an entire hotel and community. You will take ownership of business areas including operations, guest experience, finance, food and beverage, and people management.

What you will do

• Take ownership of different areas of the business throughout your development year
• Improve business performance by growing revenue and managing costs
• Work with your General Manager on budgets, forecasts and investment plans
• Lead teams and support colleagues in their development
• Improve the guest and member experience by listening to feedback
• Work across hotel operations, food and beverage, events, memberships and shared spaces
• Build relationships with local businesses, community partners and the wider hospitality network
• Take the lead on the full operation during a dedicated six-week period without your General Manager

Required qualifications

• Experience leading a hospitality department or business area
• Experience with responsibility for a team, budget and business results
• Understanding of how revenue, costs and profitability work
• Comfortable using numbers to make decisions
• Hands-on leadership style
• Ability to motivate people, give feedback and build trust
• Interest in the full hospitality business
• Guest-first mindset
• Ready to learn, take on new challenges and work towards becoming a General Manager

Nice to have

• A degree in hospitality management, business administration or a related field

Benefits

• Opportunity to work at a dynamic, multi-national company
• Opportunity to work for a Certified B Corp company
• Chance to learn and grow in your role with potential for future growth
• Discounts in all properties in Europe for you, friends and family

About the company

TSH is a hybrid hospitality concept that offers student accommodation, long and short stay options, gyms, talks, events, rooftop bar, eat and drink escapes, community and coworking spaces. The company is located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK.