Front Office Host

The role

As a Front Office Host, you will welcome guests and manage check-ins and payments. You will provide local recommendations and work with various hotel departments to ensure smooth operations.

What you will do

• Welcome guests with genuine warmth
• Assist with check-ins, payments and kiosk navigation
• Keep the lobby tidy, inviting and buzzing
• Offer local recommendations and connect guests to events, restaurants and experiences
• Jump in with bookings for activities, restaurants and everything in between
• Share guest insights and feedback with the team
• Work closely with Housekeeping, F&B and Maintenance
• Represent TSH by promoting our outlets and spotting upsell opportunities

Required qualifications

• 1-3 years of experience in hospitality or a similar guest-facing role
• Energetic, welcoming vibe
• Ability to switch between tasks
• Proactive mindset
• Comfortable with digital tools like PMS, kiosks or guest messaging apps
• Communicate clearly in English and Italian
• Team player

Benefits

• Work at a dynamic, multi-national company
• Work for a Certified B Corp® company
• Potential for future growth
• Discounts in all properties in Europe for you, friends and family
• Workplace full of events and fun colleagues

About the company

TSH is a hybrid hospitality concept offering student accommodation, long and short stay options, gyms, talks, events, rooftop bar, eat & drink escapes, community and coworking spaces. They are located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK.