FT Key Holder: Lenox Square

The role

Key Holders deliver the in-store experience and support the Store Manager with opening, closing, and daily operations. This role involves leading the team on the floor, conducting fit consultations, and managing store standards.

What you will do

• Deliver a personalized fitting and shopping experience.
• Conduct fit consultations and provide product education.
• Serve as Manager-on-Duty when needed.
• Lead team huddles and ensure smooth shift transitions.
• Support daily zoning and break schedules.
• Reinforce visual standards, replenishment, cleanliness, and service behaviors.
• Identify and escalate guest issues or operational concerns.
• Execute opening and closing responsibilities including POS reconciliation and security checks.
• Support inventory tasks such as transfers, cycle counts, and damages.
• Maintain promotional signage, floor moves, and merchandising standards.

Required qualifications

• 1–2 years of retail experience
• Strong communication skills
• Comfort with retail KPIs
• Reliable and punctual
• Able to work a flexible schedule including nights, weekends, holidays, and events
• Excellent time management and organizational skills
• Ability to create a safe, body-positive, and supportive environment in the fitting rooms
• Ability to use a ladder
• Lift up to 50 lbs
• Maintain an active floor presence, including standing and walking for extended periods of time

Nice to have

• preferably in a leadership or elevated associate role
• Experience with bra fitting and fit guidance, or willingness to learn

Benefits

• Competitive Salary & Commission
• Medical/Dental/Vision insurance
• Paid Time Off
• Employee Discount

Before you apply

• Must be authorized to work in the U.S.

About the company

Thirdlove was created in 2013 to provide a third, better option in the bra industry by prioritizing real-world fit. The company is expanding its retail footprint nationwide with customer-centric stores.