Clinic Operations Manager - TIA Culver City

The role

The Clinic Operations Manager serves as the operational leader and general manager for a care delivery site. This person manages clinic performance, team development, and compliance to ensure operational excellence and a high-quality patient and provider experience.

What you will do

• Manage, coach, and develop the clinic's leadership and support teams
• Partner with People Business Partners to oversee hiring strategy, workforce planning, and performance management
• Set the cultural standard for the clinic
• Oversee day-to-day clinic operations including front desk, check-in, check-out, rooming, and clinical workflows
• Monitor clinic flow and solve problems related to provider schedules and staffing
• Step into Medical Assistant or operational support roles during staffing shortages or high volumes
• Track and manage key clinic operations metrics
• Partner with the Medical Director to optimize care team dynamics and clinical throughput
• Maintain compliance with healthcare, privacy, safety, and regulatory standards
• Ensure the clinic environment is organized, safe, and fully stocked

Required qualifications

• 4+ years of experience in healthcare operations, clinic operations, ambulatory care, urgent care, or another patient-facing healthcare environment
• Prior experience working as a Medical Assistant (MA) or in a directly equivalent clinical support capacity
• 3-5 years of direct people management experience
• Technical ability to assist with patient care/rooming during staffing gaps
• Availability and willingness to work non-traditional hours (including early mornings, evenings, and/or weekends)
• Deep familiarity managing clinical support roles (Medical Assistants, Front Desk, Phlebotomists)
• Intricate understanding of patient flow, scheduling tools, and EMRs
• Strong working knowledge of healthcare compliance (HIPAA, OSHA) and safety standards

Nice to have

• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field

Benefits

• Medical, dental, and vision benefits
• Performance-based bonus
• Paid time off
• Sick leave
• Holidays

About the company

Tia is building a new model for women’s healthcare by integrating primary care, mental health, gynecology, dermatology, and wellness. It is a Series D, venture-backed company trusted by more than 120,000 women across four markets.