Member Success Manager

The role

You will lead the Insurance sales function selling B2C insurance products into the UK market. You will manage Team Leads and telesales agents to drive revenue growth and optimize the end-to-end sales process.

What you will do

• Lead and manage the Insurance sales function in Delhi NCR
• Oversee Team Leads and telesales teams to deliver and exceed sales targets and KPIs
• Own and improve the end-to-end sales process including scripts, lead routing, and CRM workflows
• Monitor daily, weekly and monthly performance and call metrics
• Conduct call monitoring and quality reviews
• Set targets and run incentive and recognition programmes
• Handle escalations and support Team Leads with complex queries
• Prepare and present performance reports to senior stakeholders
• Partner with Finance to set and track revenue forecasts
• Support recruitment, onboarding and training of sales staff

Required qualifications

• 7–10 years of overall experience in B2C insurance sales
• At least 3 years in a managerial position leading sales teams
• Extensive knowledge of B2C insurance sales
• Specialism in sales process design and optimisation
• Strong knowledge of outbound/telesales techniques, objection handling and data analysis
• Excellent communication, interpersonal, leadership and coaching skills
• Result-oriented with a track record of meeting and exceeding sales targets
• Familiarity with CRM’s, dialers and call monitoring tools
• Ability to work in a dynamic, fast-paced and target-driven environment

Nice to have

• Experience selling into the UK market
• Familiarity with UK insurance regulatory and conduct requirements (e.g. FCA principles)

Benefits

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Personal L&D budget
• Additional health & dental insurance
• Mental wellbeing platform
• Snacks, light food, drinks in the office
• WFH equipment allowance

About the company

Tide helps SMEs save time and money by offering business accounts, banking services, and administrative solutions. The company supports over 2 million members globally across the UK, Germany and France.