Head of ICT, EU

Luxembourg. Posted a month ago

The role

The ICT Manager will own the ICT strategy, project roadmap, and digital operational resilience strategy for the EU entity. You will manage the outsourcing lifecycle, oversee third-party risk, and ensure compliance with DORA obligations and CSSF requirements.

What you will do

Own the entity's ICT Strategy, ICT project roadmap and digital operational resilience strategy
Act as Service Owner for the intra-group arrangement with Tide Platform Ltd
Direct the outsourcing lifecycle including due diligence, monitoring and exit strategy
Own the entity's position on criticality and concentration risk across the third-party estate
Be accountable for TPSA meeting its DORA obligations
Set the entity's first line ICT security requirements and govern AI use
Report ICT and third-party risk to Authorised Management and the Board Risk and Compliance Committee
Lead ICT dialogue with the CSSF, including audits and regulatory examinations

Required qualifications

Extensive experience running or governing ICT in a regulated financial institution, including DORA delivery
Deep third-party and outsourcing risk experience across the full lifecycle
Experience with intra-group delegation models, sub-outsourcing, data location and concentration risk
Direct experience with the CSSF
Understanding of Luxembourg expectations on local substance
Fluent in modern cloud and engineering practice, including CI/CD, Infrastructure as Code and cloud-native architecture
ISO 27001 ISMS implementation
Knowledge of frameworks such as NIST CSF and PCI DSS
Ability to write for a regulator
Fluent English

Nice to have

CISSP
CISM
CISA
French
German
Luxembourgish

Benefits

Generous annual leave on top of bank holidays
Maternity, paternity, and adoption leave
Extended unpaid and paid sabbatical options after milestone years
Access to therapy sessions, courses, meditations, and workshops
Paid days annually for volunteering or personal growth
Annual budget for books, courses, coaching, and more
Contribution towards setting up your home office

About the company

Tide helps SMEs save time and money by offering business accounts, banking services, and administrative solutions. The company supports over 2 million members globally across the UK, Germany and France.