Principal Product Manager, Enterprise

The role

You will drive product strategy, roadmap, and delivery for Toast Enterprise's most critical product areas. You will work with engineering, design, and cross-functional teams to solve technology challenges for large and complex customers.

What you will do

• Own product strategy through execution and impact for critical product areas
• Drive roadmap of features for Enterprise full-service customers
• Manage teams' backlogs through creation, prioritization, and grooming of user stories
• Monitor teams' process and system health metrics
• Communicate product updates to internal stakeholders
• Develop and maintain a long-term strategic roadmap
• Collaborate and evangelize product capabilities across the R&D organization
• Partner with go-to-market teams including Solutions, Sales, Product and Customer Marketing
• Embrace and advocate for the use of AI tools

Required qualifications

• Prior experience working within software development life cycle stages from ideation through customer delivery
• Experience driving cross-team initiatives and building interpersonal relationships
• Strong program management and communication skills
• Detail oriented with a bias towards action
• Experience with Enterprise software development, requirements writing and process
• Proven track record of success working directly with customers, external development teams and partners
• 5+ years product management experience at a senior level
• Ability to prioritize workload, meet deadlines, and problem solve using creativity and strong analytical skills

Nice to have

• Experience working with Enterprise customers, account management and/or client development
• Experience leading through influence and advocacy
• Knowledge of restaurant and hospitality industry

Benefits

• Cash compensation (overtime, bonus/commissions if eligible)
• Equity
• Benefits

About the company

Toast creates technology to help restaurants and local businesses succeed in a digital world. They help business owners operate, increase sales, engage customers, and keep employees happy.